:root{--brand:#2563eb;--ink:#0f172a;--muted:#64748b;--line:#e5e7eb;--bg:#f5f7fb;--card:#fff;--side:#0b1220;--side-ink:#cbd5e1;--radius:12px}
*{font-feature-settings:"cv11","ss01"}
body{font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}
a{color:var(--brand)}
.btn-brand{background:var(--brand);color:#fff;border:0;font-weight:600}
.btn-brand:hover{filter:brightness(.92);color:#fff}
.btn-primary{background:var(--brand);border-color:var(--brand)}
.btn-primary:hover{filter:brightness(.92);background:var(--brand);border-color:var(--brand)}
.btn-icon{border:0;font-size:22px;padding:2px 8px}
.form-control,.form-select{border-color:#d9dee7;font-size:14px}
.form-control:focus,.form-select:focus{border-color:var(--brand);box-shadow:0 0 0 .2rem color-mix(in srgb,var(--brand) 18%,transparent)}
.form-label{font-weight:500;font-size:13px;color:#334155;margin-bottom:4px}
.req::after{content:" *";color:#dc2626}

/* layout */
.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:var(--side);color:var(--side-ink);padding:18px 14px;overflow-y:auto;z-index:1040}
.brand{display:flex;gap:10px;align-items:center;margin:0 4px 18px}
.brand-mark{width:38px;height:38px;border-radius:10px;background:var(--brand);display:grid;place-items:center;color:#fff;font-size:19px}
.brand-name{color:#fff;font-weight:700;font-size:16px;line-height:1.1}
.brand-sub{font-size:11.5px;color:#94a3b8}
.nav-group{font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;color:#64748b;margin:16px 10px 6px;font-weight:600}
.sidebar .nav-link{display:flex;align-items:center;gap:10px;color:var(--side-ink);padding:8px 10px;border-radius:8px;font-weight:500;margin-bottom:1px}
.sidebar .nav-link i{font-size:16px;opacity:.85}
.sidebar .nav-link:hover{background:rgba(255,255,255,.06);color:#fff}
.sidebar .nav-link.active{background:color-mix(in srgb,var(--brand) 85%,#000);color:#fff}
.nav-badge{margin-left:auto;background:#f59e0b;color:#111;font-size:11px;font-weight:700;border-radius:20px;padding:1px 7px}
.main{margin-left:248px;min-height:100vh;display:flex;flex-direction:column}
.topbar{height:60px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;padding:0 24px;position:sticky;top:0;z-index:1020}
.search{position:relative;flex:1;max-width:440px}
.search i{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--muted)}
.search input{width:100%;border:1px solid var(--line);background:#f8fafc;border-radius:9px;padding:8px 12px 8px 34px;outline:0}
.search input:focus{border-color:var(--brand);background:#fff}
.user-btn{display:flex;align-items:center;gap:8px;border:0;font-weight:500}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--brand);color:#fff;display:inline-grid;place-items:center;font-weight:600}
.content{padding:24px;flex:1}
.foot{padding:14px 24px;color:var(--muted);font-size:12px;border-top:1px solid var(--line);background:#fff}
.nav-backdrop{display:none}
@media (max-width:991px){
  .sidebar{transform:translateX(-100%);transition:.2s}
  body.nav-open .sidebar{transform:none}
  body.nav-open .nav-backdrop{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:1030}
  .main{margin-left:0}.content{padding:16px}.topbar{padding:0 12px}
}

/* page header */
.page-head{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;justify-content:space-between;margin-bottom:20px}
.page-head h1{font-size:22px;font-weight:700;margin:0}
.page-head .sub{color:var(--muted);margin-top:2px}

/* cards */
.card{border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(15,23,42,.04)}
.card-header{background:#fff;border-bottom:1px solid var(--line);font-weight:600;padding:14px 18px;border-radius:var(--radius) var(--radius) 0 0!important;display:flex;align-items:center;gap:8px}
.card-body{padding:18px}
.kpi{padding:16px 18px;display:flex;flex-direction:row;gap:14px;align-items:center;text-decoration:none;color:inherit;height:100%}
.kpi:hover{border-color:var(--brand)}
.kpi .ic{width:44px;height:44px;border-radius:11px;display:grid;place-items:center;font-size:20px;background:color-mix(in srgb,var(--c) 12%,#fff);color:var(--c);flex-shrink:0}
.kpi .n{font-size:24px;font-weight:700;line-height:1}
.kpi .l{color:var(--muted);font-size:12.5px;margin-top:4px}

/* badges */
.sbadge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;padding:3px 9px;border-radius:20px;color:var(--c);background:color-mix(in srgb,var(--c) 12%,#fff);white-space:nowrap}
.pbadge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;white-space:nowrap}
.pbadge::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--c)}
.tag{display:inline-block;font-size:11.5px;padding:2px 8px;border-radius:6px;background:#f1f5f9;color:#334155;font-weight:500}
.overdue{color:#dc2626;font-weight:600}

/* tables */
.table{margin:0;font-size:13.5px}
.table thead th{background:#f8fafc;color:#475569;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--line);white-space:nowrap;padding:10px 12px}
.table td{padding:10px 12px;vertical-align:middle;border-color:#eef1f5}
.table-hover tbody tr:hover{background:#fafbff}
.tno{font-weight:600;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}
.row-link{cursor:pointer}

/* filters */
.filters{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:16px}
.chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}
.chip{border:1px solid var(--line);background:#fff;border-radius:20px;padding:5px 12px;font-size:12.5px;font-weight:500;color:#334155;text-decoration:none}
.chip.active,.chip:hover{border-color:var(--brand);color:var(--brand);background:color-mix(in srgb,var(--brand) 6%,#fff)}
.chip b{margin-left:4px}

/* ticket view */
.meta dt{font-size:11.5px;color:var(--muted);font-weight:500;text-transform:uppercase;letter-spacing:.03em}
.meta dd{margin-bottom:12px;font-weight:500}
.field-block{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin-bottom:12px;background:#fff}
.field-block h6{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:6px;font-weight:600}
.field-block .txt{white-space:pre-wrap;word-break:break-word}
.field-block.solution{border-color:#bbf7d0;background:#f0fdf4}
.field-block.note{border-color:#fde68a;background:#fffbeb}
.timeline{list-style:none;padding:0;margin:0;position:relative}
.timeline::before{content:"";position:absolute;left:15px;top:4px;bottom:4px;width:2px;background:#e5e7eb}
.timeline li{position:relative;padding:0 0 16px 44px}
.timeline .dot{position:absolute;left:4px;top:0;width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-size:12px;background:#fff;border:2px solid var(--c,#94a3b8);color:var(--c,#94a3b8)}
.timeline .who{font-weight:600}
.timeline .when{color:var(--muted);font-size:12px}
.timeline .body{white-space:pre-wrap;margin-top:4px;background:#f8fafc;border-radius:8px;padding:8px 10px;font-size:13px}
.stepper{display:flex;gap:0;overflow-x:auto;padding-bottom:4px}
.stepper .st{flex:1;min-width:90px;text-align:center;font-size:11.5px;color:var(--muted);position:relative;padding-top:26px}
.stepper .st::before{content:"";position:absolute;top:8px;left:0;right:0;height:3px;background:#e5e7eb}
.stepper .st::after{content:"";position:absolute;top:2px;left:50%;transform:translateX(-50%);width:15px;height:15px;border-radius:50%;background:#e5e7eb;border:3px solid #fff;box-shadow:0 0 0 1px #e5e7eb}
.stepper .st.done::before,.stepper .st.done::after{background:var(--brand)}
.stepper .st.cur{color:var(--ink);font-weight:600}
.stepper .st.cur::after{background:var(--brand);box-shadow:0 0 0 4px color-mix(in srgb,var(--brand) 25%,transparent)}

/* misc */
.empty-state{text-align:center;padding:60px 20px;color:var(--muted)}
.empty-state i{font-size:42px;display:block;margin-bottom:10px;color:#cbd5e1}
.ph-list code{cursor:pointer;display:inline-block;margin:2px;padding:2px 6px;background:#eef2ff;border-radius:5px;color:#3730a3;font-size:12px}
.help h2{font-size:18px;font-weight:700;margin-top:28px}
.help .step{display:flex;gap:14px;margin-bottom:14px}
.help .step .num{width:30px;height:30px;border-radius:50%;background:var(--brand);color:#fff;font-weight:700;display:grid;place-items:center;flex-shrink:0}
.flow{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.flow .arrow{color:#94a3b8}
.login-wrap{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login-art{background:linear-gradient(140deg,var(--side),color-mix(in srgb,var(--brand) 60%,var(--side)));color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:space-between}
.login-art h2{font-weight:700;font-size:32px;line-height:1.2;max-width:440px}
.login-art li{margin-bottom:10px;opacity:.9}
.login-form{display:grid;place-items:center;padding:24px;background:#fff}
.login-form form{width:100%;max-width:360px}
@media (max-width:900px){.login-wrap{grid-template-columns:1fr}.login-art{display:none}}
@media print{
  .sidebar,.topbar,.foot,.no-print,.filters,.btn{display:none!important}
  .main{margin:0}.content{padding:0}.card{border:0;box-shadow:none}
  body{background:#fff;font-size:11px}.table{font-size:11px}
  .print-only{display:block!important}
}
.print-only{display:none}